Answers to your questions

One of the ways we have your back is to answer all your questions. If your question is not here, just submit it. We’ll answer promptly and add it here for anyone wondering the same thing. 


Do I need a GP referral?

No, unless you seek Medicare coverage for your chiropractic treatment, then you  need the appropriate EPC (Enhanced Primary Care Program) referral from your GP.

Do you accept private health cover?

Yes.  We accept all private health insurance providers.  Many private plans cover a portion of the costs of your chiropractic treatment – just check your coverage.


Do you have HICAPS to process my insurance claim at my appointment?

Yes.  We have HICAPS – we can instantly process your claim at your session.

Do you accept Medicare?

Yes, Medicare covers a portion of the cost for chiropractic treatment via the Enhanced Primary Care Program (EPC).  You need to bring your EPC plan referral from your GP.  Then you can claim your chiropractic rebates through Medicare.

What is Medicare's Enhanced Primary Care Program (EPC)?

This is the Medicare rebate system that refunds part of the cost of some of your chiropractic sessions.    

You need to bring your EPC plan referral from your GP, then you can claim via Medicare.   

What if I have an emergency?

We will fit you in – even after hours – just SMS or call 0401 641 204.  

What should I wear or bring to my first session?

Not much is needed.  Many people fit their sessions in around whatever they’re doing – work, shopping, working out.  No special clothing is needed, but it’s best to wear clothing that allows full mobility of joints. 

We will discuss your medical history and conditions, so any previous diagnosis information such as X-rays or reports are helpful but not required.

Do I need X-rays?

No, you do not need to bring X-rays, however if you have recent ones, bringing those is helpful.  

Many conditions do not require X-rays, but they are useful in certain circumstances.  We will advise you should you need X-rays.  There are many convenient services near the clinic.

What do you do as a chiropractor?

Chiropractic is a health care discipline that focues on the health and wellbeing of one of your body’s core systems:  your Neuromuscoskeletal system (NMS) which includes your spine, bones and joints; your muscles, tendons and ligaments; and your nerves all working together. Your NMS provides the structure and signalling that controls all your movements as well as the nerve signalling for all the systems in your body.   Chiropractic leverages the scientific principle that the body is self-regulating and self-healing.  The aim of Chiropractic care is to fix structural and functional problems within your NMS thereby restoring proper movement and function.


Chiropractic means “done by hand” in Latin. We use various hands-on chiropractic techniques such as manipulations, adjustments and mobilisations, along with soft tissue work.  Chiropractic care doesn’t involve medications or surgery and should be considered before undergoing more invasive treatments.







How are chiropractors educated and regulated in Australia?

In Australia, chiropractors are classified as non-pharmalogical, non-surgical spine care and neuromusculoskeletal allied health care professionals.  In order to practice, chiropractors must be registered with the Chiropractic Board of Australia and meet the Board’s standards, including the Code of Conduct for Chiropractors.  Particularly, a person cannot call themselves a chiropractor or undertake manipulations of the cervical spine if they are not registered, as spelled out in the Health Practioner Regulation National Law.

The Australian Chiropractic Regulating Authority requires chiropractors to undertake rigorous and continual education and hands-on clinical experience.  This must include a five-year program including physics, chemistry, biology, physiology, anatomy, bio-mechanics, rehabilitiation therapy, radiology, nutrition, pharmacology, paediatrics, geriatrics, public health; as well as evidence-based clinical practice related to evaluating and caring for patients.  Final year students must also complete a year of supervised clinical intership.


What should I use chiropractic for and what results can I expect?

BACK UP Whole Body Chiropractic is dedicated to the results you’re looking for in the following areas:

1. We relieve your symptoms – pain and restricted movement – from accidents, injury, surgery; health conditions; damaging habits like bad posture, prolonged positions or repetitive motions.  And, we get at the root cause of your issues.

2. We resolve long-standing conditions that you didn’t realise you could fix.

3. We unwind complex syndromes built up over the years.

4. We teach you to recognise warning signs and guide you on the things you can do to heal faster and avoid problems. 

Which parts of the body do you treat?

We are a whole body chiropractic which means we treat any disfunction in your NMS – your spine, bones, joints; muscles, tendons, ligaments; and your nerves — not just your spine, pelvis and neck.   Examples are: jaw problems such as TMJ; feet problems like plantar fasciitis; elbows, wrist, hand problems.

What is your treament process?

At BACK UP Whole Body Chiropractic we apply an organised, systematic approach to your treatments. 

We assess your symptoms and pinpoint the root cause of your issues based on posture analysis, physical examination and further tests when necessary.

We then perform soft tissue work and chiropractic mobilisations and adjustments to appropriate areas of your body to reduce pain,  inflammation and restore function and mobility.  This may be augmented by remedial massage or dry needling.



How many chiropractic sessions do I need?

It depends on your condition, habits, and goals.  We advise you on your options, then you decide from pop-in sessions aimed at crisis or flare up pain relief; treatment tracks aimed at resolving your issues for good; and periodic tune-ups to maintain and catch any problems before they become serious.

Some clients seek chiropractic care only when pain becomes unbearable.  While such crisis management is not ideal, we help all clients regardless of their health goals. 

A treatment track designed for you delivers the longest lasting outcomes.  If you have a minor issue, a few sessions is enough.  If you have more entrenched issues built up over the years, a longer series may be best to unwind your conditions or syndromes and prevent further muscle imbalances, soft tissue damage and degenerative changes to the joints.

Most clients find periodic tune-up session help keep them in shape.  Whether you’re aiming for peak performance, or you have a stressful job and active life – preventative visits are extremely useful.  You can schedule periodic tune-ups – similar to your dental checkup or your car servicing.  You can also come in before/after big things – like a charity run, intense travel, a wedding – or you’re starting a new activity or shifting in the next season’s routines.

What is chiropractic adjustment?

A chiropractic adjustment is the skillful application of a specific force in a precise direction to a joint that is fixated, locked up, or not moving as it should.  This improves or restores motion to the joint, helping your spine and the rest of your NMS system regain more normal motion, function, vitality and endurance.

What is that cracking sound during a chiropractic adjustment?

Sometimes you may hear a cracking or popping sound during an adjustment. This is the same as when you notice your joints cracking as you go about your day.


Your joint surfaces are covered by cartilage and enclosed in a capsule containing fluid.  When the joint moves, the change in pressure at the joint surface causes air pockets to form in the fluid and then release – causing a popping sound.  Some people believe your bones create the noise, but they never actually touch. 

Some people believe you’ve only had a “real” adjustment if there’s a crack – but this is not true as the crack only occurs under certain conditions.


If your joints constantly crack, it is time for a chiropractic session.











Is chiropractic care safe? Does it hurt?

Yes it is safe.  We use skill, not force, to conduct adjustments and various types of low force interventions and hands-on therapy to care for you with the highest degree of safety.  Chiropractic care has a very low risk profile especially when compared with more invasive methods of spinal healthcare. like surgery.  As with any type of treatment, there is the potential for adverse reactions in some people ranging from minor soreness to, very rarely more adverse reactions.

No it doesn’t hurt.  Like with massage, you may find some minor discomfort but it’s very rare and most people find adjustmens relaxing.  



What is the role of soft tissue work in my chiropractic session?

At BACK UP Whole Body Chiropractic, we include soft tissue work in every session.   Soft tissue work is similar to remedial massage, and is a set of muscle release techniques applied to specific areas to facilitate corrections to that region.  

In some cases where there is high muscular tension, overload or knots, more extensive soft tissue work may be warranted in the form of a BACK UP remedial massage session. 

When should I consider a BACK UP remedial massage?

Remedial massage is a complimentary therapy to chiropractic that focuses on treating muscles that are very tense, short or knotted.  

A remedial massage session makes sense if you have this level of muscle disfuntion – either before your chiropractic treatement or as a standalone session.

What is dry needling?

Dry needling (intramuscular stimulation) is an research-backed treatment designed to ease muscular tension and pain.   Like acupuncture, fine short needles are inserted into muscular trigger points (or knots) for a short period of time (dry means they don’t inject fluid into the body).  The needles should be stainless steel and sterile. 

Dry needling releases muscular trigger points (or knots) which relieves stiffness and pain, and improves flexibity and range of motion. 

As with any type of treatment, you may have side effects.   The most common are mild and related to the injection site, like bruising, bleeding, temporary soreness.  It is critical that sterile needles are used, otherwise you may be at risk for bloodborn illness and infection.  

Be sure your dry needling practioner uses sterile needles and disposes them after each use.  There is no credentialing board, which means it’s important to choose a rigorously trained practioner with postgraduate healthcare education, such as a registered chiropractor.

Who do you treat?

We treat all types of people across lifestages and lifestyles and occupations.  From the very young to the very elderly.  From pro atheletes to the sedentary and weekend warriors.  From desk workers to road warriors to workers with physically demanding jobs.

Am I too old for chiropractic care?

Not at all.  There is no age limit for chiropractic care.  There are tremendous benefits from chiropractic care at each stage of your life.  We adjust our treatments and techniques for each person at whatever stage of life.

As you get older, depending on how you’ve maintained your body, you may have long-ignored issues that could in fact be resolved or you may be losing function that you think is “just getting old” but in fact can be turned around.  At any stage, you can prevent future deterioration as well.

There is mounting evidence of the importance of full and active movement for your overall wellbeing – including your brain, memory and emotional wellbeing.  So removing limitations on your ability to move is critical.

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BACK UP Whole Body Chiropractic

Se 1008/Level 10, 37 Bligh Street, Sydney

0401 641 204 | (02) 8964 2306

Monday to Friday 7:30am to 7pm 

Saturday 8am to 2pm

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